For more than 25 years, I’ve worked with people who struggle to say what they want to say—at home and at work.

A lot of people feel stuck because they don’t feel comfortable or confident talking about important or emotionally charged topics with the people in their life. And unfortunately, that’s a common struggle in all kinds of relationships.

Over time, when meaningful conversations never happen, one or both people feel frustrated, exhausted, or resentful.

I've also worked with organizations helping them improve communication across teams or their entire staff. Because how people communicate directly helps or hurts productivity, retention, engagement, and workplace culture. 

When communication breaks down, people disconnect. And if no one knows how to repair the situation or start the right conversation, things can fall apart quickly.

It can feel complicated and layered. But not to me.

If you're hesitant to have an important conversation or feel stuck in an ongoing conflict – you are not alone. 

Chances are, effective communication wasn’t modeled in your childhood home, and you didn’t learn interpersonal skills in school.
So, where were you supposed to learn these essential life skills? 

Right here! You can learn the communication skills you were never taught—skills that help you show up as your best, connect more deeply, and handle tough conversations with confidence.

I developed the Relationship Protocol® communication model after decades of real-world experience helping people express themselves more clearly, navigate conflict, and build stronger relationships.

You can learn these tools in my compact, affordable online program, My Communication Tools®—just $79 for practical, easy-to-follow strategies that deliver real results.

If you lead or work in an organization, I also offer a workplace version designed to build a more connected, resilient team, called The Communication Protocol®.

Nothing fancy. Just common-sense tools that work in real life.

If you’re feeling frustrated, drained, or unsure how to say what you need to say—you’re not alone. And you’re not stuck.

Try this: My Benefit of the Doubt Challenge
For the next 24 hours, give the people in your life the benefit of the doubt. Assume they're doing their best, or that they also want the conversation to go well.

A small shift in your perspective can change the outcome of any interaction and make things feel lighter for you. This approach is a sample of the simplicity and power behind what I teach in my programs.

In case you're curious... I’m a Licensed Clinical Social Worker (LCSW), an author, and a business and trauma consultant. One thing became clear across all of those roles: communication shapes our relationships and influences the quality of our interactions and our lives.

My unique combination of clinical skills with struggling, and often hopeless, personal relationships, trauma training, and years of experience with leaders and teams, both large and small, has led to my recognition as an expert in communication, relationships, and conflict resolution. I’ve also been featured in many publications and write a regular column for Inc.com.

Yep, I’ve worked with all kinds of difficult and challenging relationships. I know what it takes to turn things around, and I also know how to spot the barriers that can get in the way. I help people build confidence quickly and guide individuals and organizations to a better place—because at the core, we’re all people who need to know how to express what matters to us.

I speak and train groups of all sizes and audiences, whether talking about personal communication, helping organizations thrive, or training mental health practitioners and coaches. I love making communication feel more human, accessible, and easier for everyone to put into practice. 

You can check out my book, explore my unique programs, or just start with the 24-Hour Benefit of the Doubt Challenge to get a feel for what this work can do.

“My Relationship Protocol^® model
has practical communication tools –
proven, unique and powerful.”

In my book, The Relationship Protocol: How to Talk, Defuse and Build Healthier Relationships I teach people how to have effective and uncomplicated communication. The book describes the Relationship Protocol^® model in easy-to-read terms. The model itself is a common-sense approach that can benefit all relationships. And I know from many years of experience - if you give someone helpful, actionable tools for communicating, you’re not only going to improve their relationships, but you’ll grow their confidence and change their quality of life for the better.

Let’s transform how people think about communication! Learn how to resolve differences, speak thoughtfully and become stronger together.